Terms And Conditions

Advance tickets

Advance tickets can be purchased online by clicking ‘Book Now’ on the relevant event.

Ticket are subject to a transaction fee of £1 per order so it’s best to buy all of your tickets at the same time to keep charges down.

Please be aware that advance sales for all events close at midnight, the night before the event takes place.

Tickets for most The Electric and Old Rep events can also be purchased in advance from their respective box offices.

Concessionary rate tickets are available for students with a valid NUS or student card, registered unemployed with a valid DWP form, under 16s and over 60s with proof of age. Advance tickets and walk up purchases must be validated on the door with the correct ID. If the ticket-holder is unable to provide the required proof, they will need to pay the difference between the concessionary and standard rate.

Ticket prices remain the same for guests who need to be accompanied by a carer/signer, but the carer/signer ticket will be free of charge. Carer tickets must be reserved in advance by emailing [email protected]


On the Door

Subject to availability, tickets are available to buy on the door at individual venues. Please be aware that all venues accept ONLY cash sales with the exceptions of The Electric and The Old Rep.

Door sales will open 30 minutes before each event.

Please bear in mind that capacity is quite limited at many venues. We recommend buying tickets in advance to avoid a crushing sense of disappointment if the event has sold out.


General Information

An asterix next to a film certificate (eg Cert: 15*) indicates recommended.

We regret that latecomers will not be admitted once the event has begun.

Free events cannot be booked in advance unless specifically stated. Admission will be on a first come first served basis.

We reserve the right to refuse admission to the venue.


Accessibility

Most of our venues are wheelchair accessible. In the few instances where they are not, we have included this information on the venue page. For any other enquiries concerning accessibility, please contact the venue directly.

Wheelchair spaces at some venues are limited. If wheelchair users would like to book in advance, they should call mac birmingham, The Electric, Everyman Cinema or The Old Rep for events at these venues, or by emailing [email protected] for other venues.


Privacy Policy

Flatpack Projects maintains an electronic database of contact details and ticket information relating to its patrons. This information will not be shared without consent. This practice is within the guidelines of the Data Protection Act (1998).  

Once you have booked tickets via the Flatpack website, your name, email and address will be held and processed on our box office and marketing databases.  We will send a short survey after the event to see how you found the experience unless you have opted out during the purchase. Any personal information collected such as postcodes are held securely and are not shared outside of the organisation without permission.

We do not store credit card details nor do we share customer details with any 3rd parties.


Delivery Policy

If you’ve booked through the Flatpack website, advance tickets will be emailed to the email address provided at the time of purchase. You don’t need to print the ticket – just give your name and unique ticket number on the door.


Refund & Cancellation Policy

All tickets and passes are non-refundable and non-exchangeable.